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coskun o.'s avatar
coskun o.
Explorer | Level 3
11 months ago

Apple payment succeeded, but still no Dropbox subscription

I have been using the "professional" plan for many years with a subscription to the Dropbox app store. Last month, Dropbox could not receive the payment because the internet usage limit of my credit ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that you're having this issue, CrazyTux.

 

Have you ever tried to restore your purchase from within the Dropbox app?

 

As long as you want to keep your Dropbox subscription, of course, you can try the steps here and let us know if they helped.

 

Thanks.

CrazyTux's avatar
CrazyTux
Explorer | Level 4
7 months ago
I’ve attempted to restore purchase however it did not work, I could not tell you the exact message received at this time. Ultimately I would like for you to investigate the disconnect internally and apply either the appropriate refund or account credit. I’ve been paying for months without access to service and Apple would only go back the last two months. Please advise. Thank you.

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