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Forum Discussion
Being billed for Plus but it says Basic.
Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another...
Hi MeganLittle, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Feel free to also let me know your ticket number, in order for me to locate in on our system.
Keep me posted!
First of all, terrible service if you want to speak with the support team. No options at all, and the chatbot is not forwarding the question/problem to an agent. This is something what you should change, especially if you are a paying customer.
We are having an (paid) account, but the website is not recognizing the email matching to the account.
I do not want to provide the details in here, so how are you going to help me?
- Megan
Dropbox Staff
Hi escapium, let's have a look!
Is it possible that you upgraded a different account than the one you're looking at?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Did you upgrade via the Dropbox site directly, or on the mobile app?
Keep me posted!
