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Forum Discussion

MeganLittle's avatar
MeganLittle
Explorer | Level 4
2 years ago

Being billed for Plus but it says Basic.

Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another...
Billing
Dropbox Basic
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    2 years ago

    Hi MeganLittle, how are you today?

     

    Is it possible that you upgraded a different account than the one you're looking at? 

     

    Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

     

    Feel free to also let me know your ticket number, in order for me to locate in on our system. 

     

    Keep me posted! 

juin's avatar
juin
New member | Level 2

I am a Korean user. Does anyone know the dropbox email address? Please let me know.

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
juin wrote:

Does anyone know the dropbox email address?

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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