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Forum Discussion
Billing Page Won't Load
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it.
When I go to send an email about this problem I'm only given the option to write about billing issues.
Tried the chat feature but that was no good.
If there's a phone number I can call, please let me know. I WANT TO GIVE YOU MY MONEY, DROPBOX!
This is what I see.
- Hannah
Dropbox Staff
Hey impossiblefunky, thanks for bringing this to our attention.
Have you tried from a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
- Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.
The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue.
Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans.
I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?
My account is under my current email address
- Mark
Super User II
Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue
Yes, I did, but it still didn't work. I found another person already experienced the same issue, Dropbox Support member contacted the person in person through email. I am expecting the same for myself and gave my post exact same title for the case below.
https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Billing-Page-Won-t-Load/m-p/653850
