You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

webbmrh99's avatar
webbmrh99
Explorer | Level 3

I have the same problem above. I no longer have access to my previous work email and can't cancel my subscription for that account.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi webbmrh99! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

  • webbmrh99's avatar
    webbmrh99
    Explorer | Level 3
    10 months ago
    I did it through the website with my other email
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

      • webbmrh99's avatar
        webbmrh99
        Explorer | Level 3
        10 months ago

        Yep! Sure thing. My other email was [removed per the Community's Guidelines] which I no longer have access to.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!