You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
3 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Keltrin's avatar
Keltrin
Explorer | Level 3
No matter what I do, google play tells me I have no subscription and the dropbox website doesn't have a cancelation option in the plans tab or any other tab under settings. I need to cancel this as I don't have a lot of money and I need to asap please help!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Keltrin - sorry to hear you're having issues with this.

 

Could you let us know what your plan tab reports at the moment? Also, did you initiate the trial from the website directly or via the app store on a mobile device in the first place?

 

This will help us assist further! 

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    12 months ago
    I initiated the trial through the app, the app says I have basic but I never subscribed to basic either! It charged me 11.99 a few days ago when I had talked through customer support calls to have my account removed but then my bank said I'd been charged! I'm so confused I just want my money back and don't want to bother here anymore...
    • Keltrin's avatar
      Keltrin
      Explorer | Level 3
      12 months ago
      Hello! I was just charged 11.99 dollars from dropbox when I canceled my free subscription through the admins at dropbox live calls a month ago but for some reason my account is still active???

      I try and try to delete it but the plan and my subscription pages don't exist and all of the specific instructions from dropbox don't work! My subscription doesn't show up on Google play either and I subscribed on the mobile app.. I just want my money back it was a free trial that I jumped through many hoops to delete after it wouldn't let me cancle the first time!
    • Keltrin's avatar
      Keltrin
      Explorer | Level 3
      12 months ago
      Now it says I don't have a plan?! But I got charged?! What's going on?!?!
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Keltrin, have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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