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Forum Discussion

Kuede's avatar
Kuede
Helpful | Level 6
2 years ago

Events page isn't showing my subscription's renewal

Hello community On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation? Thank you for your answer,...
Account Settings
Payments
Plans
upgrades
  • Kuede's avatar
    Kuede
    2 years ago

    Hi Walter,

    I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

     

Kuede's avatar
Kuede
Helpful | Level 6

Hi Walter,

So far so good in "Plan" it shows that I am using a "BasicPlan although I paid the renewal amount for Plan Plus PHP6941.87 (USD119.88) with a Credit Card on September 28th, 2023. Booking text: DROPBOX*L6QT1HVH26RLD02FD79IR; but there is no entry on the “Payments Page”. Hope this information will help.

Kuede.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I see, thanks for the additional information Kuede 

 

Could you try our self served look up tool to identify the email address that's associated with your charge?

 

Is it an exact match with the one you see in your account's settings? 

  • Kuede's avatar
    Kuede
    Helpful | Level 6
    2 years ago

    Hi Walter, Jay,

    as you recommended: in the "self served look up  tool' I have put in the 12 Digit alphanumeric then pressed "Submit" I waited but no response.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try clearing your browser's cache or trying another browser and let us know if you get the same results Kuede ?

      • Dreamboxkuede's avatar
        Dreamboxkuede
        Explorer | Level 4
        2 years ago

        Thank you Walter,
        I followed your advice and switched to another browser (CClenerbrowser). So far everything is working now according to my expectations. Its also indicated that I'm using the Dropbox Plus Plan.
        The downer is that help, unfortunately, comes one day too late, I missed restoring more than 3000 files. Sad enough but thank you for your help
        Kurt

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