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Forum Discussion

Kuede's avatar
Kuede
Helpful | Level 6
2 years ago

Events page isn't showing my subscription's renewal

Hello community On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in Events. Do I have a false expectation? Thank you for your answer,...
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upgrades
  • Kuede's avatar
    Kuede
    2 years ago

    Hi Walter,

    I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

You can see all your options on this page and choose the one that suits your needs Dreamboxkuede 

Kuede's avatar
Kuede
Helpful | Level 6
2 years ago

Hi Walter,

I  chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.

 

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