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Forum Discussion
False missleading emails
Just got a email with the Title "⚠️Action requested: ****, your files are about to stop syncing!" Only for it to be a sales email telling me to upgrade my accout The accout has be used to archive s...
Chris_J
Super User
Super UserHello djn
Thanks for reaching out here in the Community. We are sorry you feel pressured by Dropbox. As in any business, usually they would advertise for business, since you are using Dropbox for free, they felt you need to be informed that it would stop syncing if over the 2MB. Nothing misleading about it at all, they also realize that a lot of people do not keep in mind how much stuff they keep in their Dropbox folder, and for some, will get frustrated when Dropbox doesn't sync any of their files. Dropbox wanted you to be informed. And yes they did advertised for your money, since they are in a business to get paid, well, hoping to get paid.
Sorry you felt threatened or pressured but thats the world we are in. Everything cost money eventually. We pay for stuff if we value the service. Just ignore the promotional advertising just like any business out there.
Happy Syncing
It's misleading as at no point does it say if I go over my limit or I may stop syncing.
It says I WILL and SOON with a big caution sign In the Title
If I had got an email saying
"Title Your dropbox is almost full Action required
Your Dropbox storage is reaching maximum capacity. Adding more files could fill up your account—and keep you from syncing and accessing your files when you need them.
Upgrade your Dropbox today, and get up to 3 TB (3,000 GB) of space."
That would be correct and I could just skip by it
But as you put a caution sign and it says my files ARE about to stop syncing and not may stop syncing makes then email false and misleading.
