You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.
Rich
Super User II
Super User II
PieroNeri wrote:
Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.
For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.
Hi,
I have a very similar problem (old Dropbox account - login email no longer exists). Could someone from Support please make contact with me? Thanks
