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Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
TokWae's avatar
TokWae
Explorer | Level 3
2 years ago

I think a person deserves to withdraw his subscription & get a refund. Look at the number of people comment on this issue. You should be more democratic. Like myself, I ask for a refund, filling up the form and everything but I can't press the SUBMIT button. It won't go.

 

Don't know how and why it doesn't go.

 

It looks very bad on you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TokWae, thanks for messaging the Community.

     

    In general, refunds are offered according to this article.

     

    Could you clarify what form you're referring to? Is this to submit a support request?

     

    This will help me to assist further!

    • TokWae's avatar
      TokWae
      Explorer | Level 3
      2 years ago

      Submit a Help Request

      Couldn‘t find an answer in the help center or community? Tell us what problems or questions you have with your Dropbox Account.

       

      I want to look up information related to:

       

       

      Is this regarding a cancellation or refund request?

       

      Payment Details

       

       

      Cardholder Name

      First 6 digits of card

      Last 4 digits of card

      Billing postal code

      Date of charge

       

      Amount charged

      Transaction Id (Optional)

      [removed per Community Guidelines]

      Other details

      I want to stop Dropbox services.

      Paid users can expect a response within 24 to 48 hours.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey TokWae!

         

        Since you’re unable to submit a request via our support page, do you mind if we open a ticket for you instead, so that we can check this internally?

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