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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. Anybody else have this issue? It's maddening.
- Rich
Super User II
EmilyBeck wrote:
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.
You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try contacting Support, but in most cases, subscriptions are non-refundable.
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
- Why is my thread being moved and buried in someone else's unrelated post from almost 3 weeks ago?
