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Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
SD6's avatar
SD6
Explorer | Level 3

Hi I have a free plan but good old DROPBOX charged me ANYWAY!

I spent an hour on all of the search help stuff and NOTHING!!

Weeks ago I spoke to someone (can't remember even how I got and answer  who said I deserved a refund but since then NOTHING!!!

Where do I report this FRAUD????

 

Richard32's avatar
Richard32
New member | Level 2
2 years ago

I am having the same issue.  Money taken when I only have a Basic account.

  • SD6's avatar
    SD6
    Explorer | Level 3
    2 years ago

    The Customer Service here is ZERO. Is this another company who takes your info, charges you and then refuses you help? Honestly I thought Dropbox was better that that. I have had no response yet. All I can do it keep posting here I guess since they don't offer any direct help.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      If you did NOT give Dropbox your card details then you need to speak to your card company as somebody has defrauded you. 

      If you DID then you have set up a paid account OR a free trial you've not cancelled in time. Dropbox DOES NOT need a card number for a free account and only gets one when somebody actively inputs it. 

       

      Support is available at www.dropbox.com/support and also see https://help.dropbox.com/plans/refund

      • SD6's avatar
        SD6
        Explorer | Level 3
        2 years ago

        It doesn't work that way! Since posting this I see so many people saying the SAME THING! It seems to me that they make you add your credit card info and then charge you without you knowingly ordering anything!

        People in good faith add credit card info because it looks like they have to - and then DROPBOX charges them whether they want the service or not!!

        Otherwise there wouldn't be so many people with the same problem!

        I will fight this as long as they don't refund my money. A real person needs to answer and if not then I will keep going.

        Likely there will be a Class Action Suit about this in the coming months.

        TRICKSTER like whoever set this up will ALWAYS get caught.

        DROPBOX ISNT SUPPOSED TO CHARGE PEOPLE WHO DONT SIGN UP FOR THEIR PREMIM SERVICE and its STILL DOESNT MAKE IT RIGHT IF THEY TRICK YOU INTO DOING IT!!! 

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