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joyanisa74

New member | Level 2

3 years ago

Solved

How can I cancel and get a refund?

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

Explorer | Level 3

2 years ago

I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits

Rich
Super User II
2 years ago
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k3u_alex wrote:
I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits

When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the ticket number from Support?
- k3u_alex
  Explorer | Level 3
  2 years ago
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  Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August
  - Rich
    Super User II
    2 years ago
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    k3u_alex wrote:
    
    Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August
    
    Ok, so it's only been three business days then (Mon, Tues, Wed). I'd give it until the end of the week and then follow up again.

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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

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How can I cancel and get a refund?","moderationData":{"__ref":"ModerationData:moderation_data:724212"},"body":"

Hi everyone,

Here is some key info on cancelling accounts and refunds:

If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.

Go to https://www.dropbox.com/support/billing-issues to start the process.

\n $\":dart:\"$ Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.

To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.

Apple/Direct Debit

If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.

If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.

If you did not create a Dropbox subscription and/or do not recognize the charge:

Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

You can also use our Look up tool to check a credit or debit card purchase

Contact support if you don’t have an account and/or would like to report an unauthorised transaction.

Notes on refunds:

If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
Refunds are often not offered for Dropbox subscriptions and team member licences.
You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.

Hope this helps!

Sam

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How can I cancel and get a refund?","moderationData":{"__ref":"ModerationData:moderation_data:710495"},"body":"

k3u_alex wrote:
I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits

When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the ticket number from Support?

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Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August

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k3u_alex wrote:
\n
Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August
\n

Ok, so it's only been three business days then (Mon, Tues, Wed). I'd give it until the end of the week and then follow up again.

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