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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
I had a free trial I set up, of which I cancelled on the date I was given was my last day to cancel (today). However I was still charged $199! I am attempting to communicate with my bank as Dropbox doesn't have a customer service number to talk to directly... The plan is officially cancelled through Dropbox, but it is showing cancelled for 2024 not 2023!! Can you please refund? It is literally the same day, I shouldn't be charged for a full year!!
- Rich
Super User II
indy729 wrote:
I had a free trial I set up, of which I cancelled on the date I was given was my last day to cancel (today).
Never wait until the last day to cancel a subscription; ANY subscription. Most companies' systems are usually set to bill on the last day. If your request to cancel is processed after the charge is processed, you're too late.
... Dropbox doesn't have a customer service number to talk to directly...Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
ÖDEME YÖNTEMINDE TÜRK LİYATI OLARAK BELİRTİLMİŞTİR, ÖDEME DOLAR ÖDEMEME DAHİL DEĞİLDİR GERİ ÖDEME TALEBİLİM LÜTFEN
- Walter
Dropbox Staff
Hey necdet, thanks for posting on our Community and happy Monday!
Did you try reaching out to our support for a refund as outlined here?
If you did, please let us know your ticket ID in order to look it up in our system.
Otherwise, we can reach out via email from our end to further investigate if you like, so please keep me posted.
Thanks!
---
Merhaba necdet, Topluluğumuza gönderdiğiniz için teşekkürler ve mutlu Pazartesiler!
Burada belirtildiği gibi geri ödeme için desteğimize ulaşmayı denediniz mi?
Eğer yaptıysanız, sistemimizde bakabilmemiz için lütfen bilet kimliğinizi bize bildirin.
Aksi takdirde, isterseniz daha fazla araştırma yapmak için tarafımızdan e-posta yoluyla ulaşabiliriz, bu yüzden lütfen beni haberdar edin.
Teşekkürler!
Hello,
I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.
- Rich
cjourne1 wrote:
I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.
Did you cancel the trial before it ended? If not, it automatically converts to a paid subscription. You can likely cancel the subscription, but it's doubtful that you'll be able to receive a refund.
HI
I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
I doing my fellowship training in singapore which is self funded, so for last one year i am not earning
I couldn't get any means of contacting drop box for refund of payment
It sincerely request to drop box to cancel my subsription and refund my money
Email account - [personal information removed per the Community's Guidelines]
- Rich
vikas_ wrote:
I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
You can try contacting Support, though in most cases, subscriptions are non-refundable.
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. Anybody else have this issue? It's maddening.
- Rich
EmilyBeck wrote:
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.
You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try contacting Support, but in most cases, subscriptions are non-refundable.
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
I registered a Dropbox account, I received a deduction of 199 USD today but I did not order the 3TB package. This package is not applicable to me and Dropbox didn't show me it will deduct fees. I am very dissatisfied with that charge and now apply for a refund now.
Hello,
I have started my trail of professonal two days ago but later I decided to cancel it because of some consideration. However, I am surprised to see a bill of 199 euros in my bank account. To my understanding, such a payment won't be made until the end of my trial, and in my case it certainly shouldn't be made anyway as I already canceled my trail.
Can I ask why this happened and kindly ask for the refund please?
Best regards,
- Megan
Hi chrishengbee, sorry to hear about this!
Have you tried to contact our Support team, in regards to this charge issue from your Professional trial?
You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this.
Let me know more!
Hi - I have just had an annual renewal amount taken out of my bank today even though I haven't used drop box in a long time and actually thought I had cancelled. In any event I received no notice of the renewal taking place. I would like that annual amount refunded and my account to be cancelled as I genuinely do not use it.
Hi, I attempted to cancel my subscription, which I was able to do, but not until 2024. I would like to cancel and receive a refund. Hoping there is someone who can look into this for me. Thanks!
- Hannah
Hey hockeygirl, thanks for reaching out to the Dropbox Community.
Since you're on a paid plan, have you tried reaching out to our support team directly about your request?
Let me know if you have any issues with this.
We needed storage for business files, and so I signed up for a business account with unlimited storage. Unfortunately, I was never able to figure out how to upload files to the cloud, so I cancelled our account. Since the time between our sign-up and cancel was less than an hour, and I was never able to derive any benefit from using Dropbox, I attempted to request a refund through the online email support form. Unfortunately, this doesn't work either. Despite trying to fill out and submit the form several times, the email is never sent. The form doesn't do anything.
After watching several videos about all the cool features on the new Dropbox, I was very excited to use it. Unfortunately, I just can't get anything to work, so I will just purchase more storage on Google One.
If anyone has any guidance on how I can contact Dropbox to request a refund, I would appreciate it.
Thanks.
- Jay
Hi Tberntson, thanks for bringing this to our attention.
As it sounds like you're the team admin on a Dropbox Business team, you should have access to email, chat and phone support, when logged into your account online.
Could you using chat or phone support instead in order to request a refund, if the email option isn't working?
Keep me updated with any progress!
- So I accidentally did the yearly suscription when applying for a free trial. I don’t even use Dropbox. Does anyone know how to get a refund??
- Hannah
Hey Sarahmnt1, sorry to hear about this!
Have you tried reaching out to our support team directly, since you're now on a paid subscription?
They should be able to assist you further, but if you have any issues, please let us know.
- Yes I did try that but it was no use cause I didn’t do it through apple
- Is there anyway to get a refund for an accidental suscription? I already tried support
