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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
Hello! I have tried repeatedly to cancel and ask for a refund, and Dropbox is double charging me, monthly, and annually. And I'm unemployed and I need my refund and I need to talk to a human being, but I can't even get the chat box to work. I cannot get any response from Dropbox and I'm feeling fairly desperate. I would be so grateful for anyone who could guide me to a way to get a real life human to help me with my issue.
- Rich
Super User II
Joleenj wrote:
... I need to talk to a human being ...Phone support is only available for Business accounts, and its accessible via a callback initiated though the account's admin console. All others can find the support options available to them on the Support page.
Joleenj wrote:
I have tried repeatedly to cancel and ask for a refund ...Do you have a ticket number? If not, you need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have been trying desperately to contact you. I was wrongfully charged nearly $200. I want a refund and a cancellation.
- Hannah
Dropbox Staff
Hey claire000000, sorry to hear about this.
Do you have login access to the account that was charged? If so, you can reach out to our support team directly through this page.
If you don't have access to the account, or don't know which account you got charged for, let me know, so I can send you an email on my end.
I cannot access my account
Please email me at [removed per the Dropbox Community Guidelines] so we can fix this ASAP
Thanks
Need help to get a refund
- Mark
janetdaveyhynes wrote:
Need help to get a refund
They are only given where legally required to do so: https://help.dropbox.com/plans/refund
GM Dropbox community,
I am very concerned on why the precedure, legalities of your business no follow through. I am consistently chasing up for the refund of $184.67 that has been deducted and cleared in my account. I received confirmation that I will get refunded for downgrade and cancelled my subscription. This is very stressful so please do the right thing. Its been 5 business days. Before you ask the fund was cleared on my account it is not pending anymore.
Could appreciate support.
Regards.
Cristina- Hello Hannah
Thank you for your response i called the number however the billing department it seem not active as it always get message not available.
So by saying this what is the right number to contact them? My evidence only email.
- Hello, my Dad committed suicide at the end of June, and I have been in charge of organizing everything to do with his remains. My schoolwork last month required that I try the free trial of Dropbox in order to complete a project. I intended to cancel the free trial after doing the thing I needed to do to pass school, but then my dad died and I forgot I even had the subscription. I do not need it anymore, and also really need the money I just got charged (315, though the service was listed at 289 as well) in order to fly home to be with my family. I see refunds are rare here and I am beside myself with stress and overwhelm. Please help me if you know of any way to get a refund quickly. I am able to show Dropbox my dad’s certificate of death if needed. Sorry if any of this is coming out weird - my brain is mush right now with grief and stress. Thanks. If someone from Dropbox sees this, please help me. I sent an email but have not heard back yet, and i need to book a flight with the money I just lost. Thank you.
Hello Dropbox Community,
Please I need some help as I am also in a similar situation.
I have been charged 193,60€ this Saturday from Dropbox Sign/Hell. I checked my 2 accounts that I have but they are both in the FREE formula.
So i don't understand where does that payment comes from???
Can someone please help my clarify this ?
Thank you
Gabriel [Removed by moderator]
- Jay
Hi GabCarvel, according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play?
Have you tried checking your invoice/receipt page by following these steps?
Hi I have a free plan but good old DROPBOX charged me ANYWAY!
I spent an hour on all of the search help stuff and NOTHING!!
Weeks ago I spoke to someone (can't remember even how I got and answer who said I deserved a refund but since then NOTHING!!!
Where do I report this FRAUD????
I am having the same issue. Money taken when I only have a Basic account.
The Customer Service here is ZERO. Is this another company who takes your info, charges you and then refuses you help? Honestly I thought Dropbox was better that that. I have had no response yet. All I can do it keep posting here I guess since they don't offer any direct help.
- The same thing happened to me! Had a paid plan from over a year ago which I downgraded to a monthly plan which I then cancelled back in Feb (have confirmation email), then in May I got charged for the annual subscription. Worst part is on the free plan they provide 0 customer support … have to come to this ridiculous forum to vent / hope someone from Dropbox notices. It’s still not resolved…
- Rich
katesrap wrote:
Worst part is on the free plan they provide 0 customer support …That's not true. You can still open a ticket for account and billing related issues.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
So a couple of weeks ago I made a dropbox account on a FREE TRIAL so I could transfer over some files but now it has taken £199 out from my account at a time where I can’t spare a penny. I’ve been taken aback by the limited avenues of rectifying a human error and hope that you will acknowledge and co-operate in resolving this issue.
- Mark
Hi
Like most things when you set the free trial up you are told it'll convert to a paid one after the trial ends (you are also emailed this quite a few times before charging). Therefore if you do not cancel in time you pay.
All I can suggest doing is contacting Dropbox via www.dropbox.com/support and ask for help, however, note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund
Hello,
From an iPad, I selected to do an upgrade of my Dropbox account. It said it didn't go through, so I logged into Dropbox on a computer and did the upgrade that way. Now I have (2) charges coming through, which (1) is from Apple the other is from Dropbox.
When I contact Apple, they say to contact Dropbox, yet I can't find a way to talk to anyone at Dropbox. How do I make sure I don't have (2) subscription plans, as well as getting a refund for (1) of the charges?
Thanks,
MTE2
- Jay
Hi MTE2, thanks for bringing this to our attention.
Do you see any payments on your account here?
Did you try restoring the purchases via the iOS app?
This will help me to assist further!
Hello,
No, I don't see any payments on through the link you sent. Yet for sure both charges have already processed with our bank. One says it is from Apple, the other says it is from Dropbox.
When I go to the Subscriptions link you sent, it does show that it is my account yet says I should upgrade. I know the upgrade has worked, as I'm already using the additional features. Yet again, this upgrade cost does NOT seem to show on my computer/online Dropbox Subscription list.
Is there somewhere else I could look? Is there a way I can actually speak with someone at Dropbox that can help locate my account and see what's going on?
Thanks,
MTE2
I am uncertain about how to resolve this problem, so I am posting here in the hopes that someone who monitors Dropbox will assist me.
Today I noticed a $119.88 charge on my credit card, which appears to be for an annual Dropbox subscription that I neither possess nor authorized.
I am puzzled as to why I am now receiving a bill, and it is even more frustrating that all my attempts to report this issue have been ineffective, with Dropbox remaining unresponsive. I kindly request your assistance in resolving this matter.
- Jay
Hi Mikiradic123, thanks for bringing this to our attention.
Do you see any payments on this page on your account?
According to your card statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Hi Jay,
Yes, I was charged by Dropbox on 15/6/2023
I would like to get assistance- A payment was pulled off my account and would like to get a refund from it back as it was not meant for this it was meant for my home rentals how can I get assistance in getting this refund back? I am in deep problems and this was not the expected payment I wanted to make
- Mark
You will need to contact Support at www.dropbox.com/support.
Note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund
Thank you Mark - I appreciate your response
I have emailed support and I think they can only help me from Monday hopefully.
When you say legally required what does that mean and how do I go about it? I read that Dropbox does not refund but honestly I can't actually get this payment pulled off right now.
Good Day Megan
Thank you so much for checking in.
I managed to gain a response from Donald and he has assisted me in facilitating a refund for me, I received the emails yesterday and this morning.
I will keep you posted once I receive the refund.
Hi there,
We've been charged for an annual personal subscription of Dropbox.
The help you provide to a case like ours is close to nothing. The chatbot can't identify the transaction. Your tool doesn't recognize the transaction. Ayden just confirmed me that it's a Dropbox charge. As a last resort you ask me to fill a Billing Help Request but the form asks me which account am I reffering to.
I don't know which account charged us because we don't have an account!!!!!!!!!! Are we in a Kafka novel?!
I've lost hours of my work day trying to get to the bottom of this and contacting the community is the last thing I'm doing.
If I don't get an answer I'll just declare it as a fraud to our bank, ask for a refund and fill the papers to blacklist Dropbox/Ayden payments for the future.
HELLO!
HERE IS MY ISSUE.
NO BILLING INFO IN THE SYSTEM,
SEEMS LIKE I HAVE DROPBOX BASIC PLAN.
NO 'PLAN' TAB IN THE WEBSITE OR APP.
NOT SUBSCRIBED FROM ANY APP STORE.
PAID $ 14.15 AGAIN FOR NO REASON.
WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.
THANK YOU.
- Rich
haimrevivo wrote:
WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hello,
Thanks for the reply.
Support page do not help.
This is what I'm trying to say.
