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Forum Discussion
How can I make sure my Dropbox trial is cancelled?
Allen, Dropbox zegt dat ik een proefabonnement heb genomen. Daar weet ik niets van en om dat ongedaan te maken is onmogelijk. Wie weer de oplossing?
- Nancy
Dropbox Staff
Hallo JGAV, en bedankt voor het posten op ons forum vandaag!
Heb je al je e-mailadressen gecontroleerd (zowel je inbox als je spammap) en is er geen upgradebevestiging van Dropbox?
Als je de specifieke Dropbox-e-mail kunt vinden, kun je met dat e-mailadres inloggen bij Dropbox en proberen te annuleren via je abonnementspagina hier.
Als je Dropbox-account echter is geüpgraded via iTunes/Google Play, moet je deze op deze manier annuleren.
Laat me weten of dit helpt.
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Hi JGAV, and thanks for posting on our forum today!
Have you checked all your email addresses (both your inbox and spam folder), and there’s no upgrade confirmation from Dropbox?
If you can find the specific Dropbox email, you can log into Dropbox with that email address and try to cancel via your Plan page here.
In case your Dropbox account has been upgraded via iTunes/Google Play though, you’ll need to cancel this way.
Let me know if this helps.
Beste Nancy, ik heb van alles geprobeerd, maar kom niet verder. Op mijn account zie ik alleen de vrije Dropbox staan, maar Dropbox zegt mij, als ik niet reageer op mijn proefabonnement, wat ik volgens mij NIET geb aanfmgemaakt, dan gaat het automatisch over naar een vast abonnement en dat wil ik niet en kan ik ook niet betalen. Groet Joop [removed per Community Guidelines].
- Nancy
Hoi JGAV! Kunt u mij een volledige schermafbeelding sturen van waar u precies ziet dat u voor een betaald abonnement in rekening wordt gebracht? Ik zou graag een visueel beeld willen hebben en van daaruit verder gaan.
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Hey JGAV! Can you send me a full screenshot of where you see exactly that you’re going to be billed for a paid subscription? I’d like to have a visual and go from there.
Dear Nancy, that is just the problem.
I've received an email that suggest that I have asked for a trial subscription, ans in my opinion, I did not, but the answer I get is to go to Google Play Store to undo the trial subscription. But when I look to my account, I can only see my free account and nothing else, so I think that I've received a suggestion that I have a trial subscription. But I can't find that. Where I am afraid of is, that I will be too late with deleten the so called trial subscription and I can't pay for any other subscription.
I also can't get any further with my steps to do anything to delete the trial subscription.
I hope you can help me by looking at my account, I asume that a trial subscription should be visible on my account. I hope you can help with this breathtaking situation. Kind regards, Joop [removed per Community Guidelines].- Nancy
To clarify, have you checked your Google Play account and there’s no subscription for Dropbox there? Please check the following pages, and let me know if you can find something more (feel free to send me screenshots too, while hiding your personal info):
- Dear Nancy, thank you for sending these links. But as far as I know, I don't have a Google Play Account and ig I do have I don't know how to do so. I am 76 years old and I don't understand these things.
The only thing I want is to read that I don't have registered a trial subscription, so I can errase Dropbox from my mobile Phone.
I'm afraid (scared) that I get in trouwde by not paying for something Dropbox claims that I have taken.
I can send you a screenshot of my account, on which you can see what I have on/in Dropbox, but I don't know if a trial subscription is registered also on that place.
Can you tell me how I can send you a screenshot please.
Kind regards, Joop Veeninga
- Dear Nancy and or Walter,
I still have no answer if my trial subscription has been stopped and and if I use sign out when I see in my account, is this for signing out for trial subscription or sign out for Total Dropbox?
Why is it not possible to react by email, that is far more easier and safer for the client?
Please respond on this item. Thanks in advance. Kind regards, Joop VeeningaHi there. If you are trialing a personal or individual plan, you can refer on this link for instructions on how to cancel : https://help.dropbox.com/plans/cancel-free-trial . For team plan trial, here is the link : https://help.dropbox.com/plans/cancel-dropbox-business-free-trial . Hope this helps.
- Hi Roga, dank voor je reactie. Daar kom ik niet uit, wat ik ook doe. Ik zie nergens staan of ik een proefabonnement heb maar ze zeggen als ik een proefabonnement heb aangevraagd en niet opzeg, ik vast zit aan dit abonnement. Wat ik ook doe het lukt mij niet. Ook geen foto's van screenshots toesturen lukt mij niet.
Ik kan mijn financieel gezien ook helemaal geen (proef)abonnement permitteren. HEL HELP HELP PLEASE. Thank you.
Kind regards, Joop Veeninga
- Beste Allen, een hartaanval nabij, omdat ik nergens kan ontdekken dat ik een proefabonnement heb genomen en volgens mij heb ik dat ook niet, maar wat ik niet kan maar wel moet van Dropbox is dat ongedaan maken voordat vanaf 17 april 30 dagen om zijn. Het enige abonnement wat ik kan zien is het vrije kosteloze Basic abonnenent.
Ik zou dat ook graag willen laten zien maar weet niet hoe ik deze foto kan toevoegen. Dank voor een reactie. Groet, Joop Veeninga- Hi Nancy, glad you're back. I am close to having a heartattack, because I can't ans do not know how to work with Dropbox. You can see that in my history, 6 years ago was the first and last time my free Basic Dropbox account was activate, but I have never used Dropbox, just because I am not able at all to work with external programs, just because I don't know what to do and I never can't renember my steps I have taken. So if you can explain to me how I can send you a screenshot of my free subscription, maybe this will help to continue me that I have NO trial subscription or any one but the free subscription as mentioned above.
Kind regards, Joop Veeninga
Beste Walter, zojuist bericht ontvangen, maar weer via Dropbox systeem en dat werkt niet. Kunt u alstublieft met een extern emailadres communiceren en via Dropbox, want dan is het probleem zo opgelost. Het lukt mij kennelijk niet goed genoeg om het via het Dropbox systeem te regelen. Alstublieft stuur mij een email buiten Dropboxststeem om naar [personal information removed per the Community's Guidelines].
Groet, Joop Veeninga- Dear Nancy, Walter and/or Roga, we had contact about the claim of Dropbix that I would or should have a so called trial subscription. In my opinion this is not correct because as far as I know I've never activate a trial subscription and I don't see that subscription in my FREE BASIC ACCOUNT.
So that, in my opinion, I may conclude that the only subscription I have is the FREE BASIC SUBSCRIPTION.
Can you conform this, please, because this is the only way I can get an answer on my question.
One way or an other way, I am not able to contact Dropbox on an other way than like this way.
The reason that, in my opinion, I don't have a trial subscription, is simply that I can't afford it fibancially.
Kind regards for your reaction.
Joop Veeninga- Walter
Thanks for the nudge on this JGAV
I sent you an email to investigate further yesterday. Did you not receive my email?
As for your current subscription, if you see that you're on the Basic plan on your account's settings online, then you don't need to worry about any trial as this subscription is free.
Beste Nancy,
Graag gedaan en nogmaals dank voor uw hulp.
Ik ga ervan dat ook de trial subscription wordt genoteerd als dat aangeklikt zou zijn.
Groet, Joop [removed per Community Guidelines]
Dear Walter, thanks for this answer, this is where I was waiting for.
Just to know, that my BASIC Free Subscription is the only subscription I have and not the so called trial subscription or any other subscription.
This is very helpfull.
Now I can sign out Dropbox, because this is for me something that I can't handle, because I can't get control how to use it.
I've made a screenshot of your confirnation that I only have a FREE BASIC SUBSCRIPTION!
Thank you very much for all our written conversations, also to Nancy and Roga.
Kind regards, Joop [removed per Community Guidelines]Dear Walter, Nancy and or Roga,
Is it correct that you don't see on your account if you have a trial subscription or not?
I always saw, before April 17, 2024, a single arrow by sending a photo and now I see a double arrow when I make and sent a photo.
Therefore my question if this has anything to do with a trial subscription or not.
Therefore it is for me still uncertain if and why I don't see any change of subscription(s) on my account.
Please can you give my mind a reason not to worry anymore on the trial subscription issue?
Thank you.
Kind regards, Joop [removed per Community Guidelines]- Nancy
JGAV, in general, please avoid posting your full name on the Community, since this is a public forum and anyone can see it (you can check our Community Guidelines for more info). I’ve removed it from your post, but just as an FYI for the future.
As for the arrow you mention, can you send me a full screenshot of it here? To do this, click on the camera icon above your message box (before posting your reply on the forum).
- Dear Nancy, I can't send any photo's because I only see the Dropboxicon, a bell, a drawn face and 3 stripes and behind that I have no opportunity to send photo's unfortunatelly.
Kind regards, Joop- Rich
Super User II
JGAV wrote:
I can't send any photo's because I only see the Dropboxicon, a bell, a drawn face and 3 stripes and behind that I have no opportunity to send photo's unfortunatelly.The icon you're looking for is in the reply window, as seen here. When you click that icon you'll have the option of adding a photo to your reply.
- Dear Nancy, Walter and or Rogaa, please would you be so kind to Confirm to me, that I DON'T HAVE A TRIAL SUBSCRIPTION and only a BASIC FREE SUBSCRIPTION.
After that I can sign out from Dropbox.
Please Help Me.
Kind regards, Joop.- Nancy
Joop, since this is a public forum, we don’t have account visibility here, so we can’t really confirm anything account-specific.
From what I can see though, my colleague Walter had opened a ticket for you a few days back, but you haven’t replied to it yet. Can you please find it in your email address and respond to him to look into this further?
You can locate it in the email address showing on this page.
- Dear Nancy and Walter, I have openen your given connection regarding the message from Walter and there is only known my FREE BASIC SUBSCRIPTION, so far good neus. Thank you.
But again is it correct that IF I HAVE A TRIAL SUBSCRIPTION this would have been mentioned at the same place?
This answer is for me the missing link.
I couldn't answer Walter on his question regarding this, because I always entered ar the New question area. Kind regards, Joop
- Dear Nancy, I use only this email.
Other emails were ever made but for a very long time not in use.
The only email contact I use for Dropbox is my current email.
Oké, if it is so, that I don't have used only this email than I can Close my email account forever without any other problems.
I will close the Free Dropbox Account by using the link at the bottom of my account.
Kind regards and thank you, Walter and Rogaa for all your help.
Stay in good health.
Kind regards, Joop
