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Forum Discussion
How can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
This worked—thank you!
- Rich
Super User II
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Thanks Rich, I was able to contact them. I’ll officially accept this solution if I’m able to get the issue fully resolved!
- Nancy
Dropbox Staff
Thanks for your post, Araba24.
Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play?
Let me know and we can go from there.
