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Forum Discussion

vamps503's avatar
vamps503
New member | Level 2
7 years ago

How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
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  • Walter's avatar
    Walter
    7 years ago

    Hey vamps503 - welcome to our Forum and thanks for posting your question here!

    Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

    If that is the case, please review the following articles for more information and clear guidance on this:

    1. If the purchase was made through Apple's app store review this page or...

    2. If it was made through Google's play store, see this page. 

    If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

    Thank you. 

Rowanpp227's avatar
Rowanpp227
New member | Level 2
7 years ago

Please cancel my subscription with immediate effect. Thank you for your assistance

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there Rowanpp227 - how are you today?

     

    Sorry to hear you're having issues with cancelling your subscription - let me help with that. I have created a support ticket on your behalf to work on this together. Check your email's inbox ( associated with your forum's profile) for my email and we'll take it from there. 

     

    Thanks in advance for your response and have a great day ahead!

  • Rowanpp227's avatar
    Rowanpp227
    New member | Level 2
    7 years ago

    I have cancelled the payments with my bank and hope that this is enough to cancel

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there huldachen - nice to hear this was resolved after all for you!

      Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me. 

       

      I hope this helps and have a lovely day ahead. 

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