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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
I have cancelled the payments with my bank and hope that this is enough to cancel
Walter
Dropbox Staff
Dropbox StaffHey there huldachen - nice to hear this was resolved after all for you!
Rowanpp227 - You can see if you're on an upgraded account on your account's plan tab ( this way you'll be able to determine if you are on a basic free plan or the Plus one). If you need more assistance with this, refer to the email you received from me.
I hope this helps and have a lovely day ahead.
