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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
As I said before, I no longer have access to the email account my Dropbox was linked to. I need to cancel the account as I have been charged $99. Please help. If there are actually people involved in this process, please contact me at [personal information removed for security purposes]. Thank you.
Walter
Dropbox Staff
Dropbox StaffSorry to hear about this chikki53!
In this case, I would advise to log a ticket with our team, explaining this so as to get further assistance with your account specific inquiry. You can let me know the ticket ID so I can get on it if you like when you do :wink:
If there's anything I can help with from my end, please let me know. Thanks!
PS: I removed your phone number from your last post for your own safety.
