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Forum Discussion
I can't cancel my plan; a verification code is sent to my inactive email address.
I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my university and it's now deleted so I can't sign in and I keep getting charged for the subscription for years. I know the email and password but I couldn't log in since I could not get the verification email. I want to cancel the subscription but I could not find any way to reach a support. What should I do?
- Nancy
Dropbox Staff
Hi baba8235! Thanks for posting on our forum about this.
When saying you can’t receive the verification email, I’m guessing you’re referring to this one-time code, right?
Do you remember if the account was upgraded via www.dropbox.com, or the iTunes/Google Play app on your mobile device?
I can guide you from there.
Hi! Nancy, thanks for replying!
I really don’t remember this. I even needed to use the transaction code on my bill to find out the account that has upgraded.
is there other way to do it?
- Nancy
No worries, baba8235! You can double check this in your bank statement (if there’s any reference to Apple/Google next to your Dropbox charges, then this is an in-app plan indeed).
Let me know what you find and we’ll check this further.
