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Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- Please help!
Dropbox have taken £199 from my account without my knowingly authorising this. I think my husband may have downloaded one file on my phone but other than that, I have not used dropbox for ages and I certainly did not want to start paying for more storage. I am not able to pay my mortgage because I can't seem to get any response from Dropbox themselves and I just need this money back and to leave Dropbox entirely! Please help me- Mark
Super User II
Did you or your husband give Dropbox your card details? If so you need to contact them and ask for support as the charge is genuine - i.e. you did it. Thankfully due to EU rules you get a 14 day cooling off period.
If, however, you DID NOT give it your card details you need to contact your bank as somebody has cloned the card.
i never signed up for this!! how did they get my payment info?? why cant i get a phone number to call?? this is the 2nd month in a row that I've had to start a resolution on PP because this company fraudently is charging me!! I dont have an account, I cant sign in!! What deception!! Anybody else have this issue?? who the heck runs this company??? I'm infuriated!!
- Mark
So who gave Dropbox your card / PayPal or App Store details? If it wasnt you the issue isnt with Dropbox its your card company - somebody has cloned it.
You need to be contacting them not Dropbox.
Nope, its not a cloning. This is the only issue I'm having with my card. Last month and now exactly one month later. My BIGGEST issue is I CANNOT contact this company!! Why is that so hard? No email replies, no phone number to call. It shouldnt be this hard!
To whom it may concern,
I have been getting ILLEGALLY billed by dropbox and you are not allowing me to login to cancel or stop the billing. I have sent a ticket and did not get a response. You are ILLEGALLY billing me for an account I do NOT use and I can NOT login to. This account is under an email that does NOT exist yet you keep ILLEGALLY billing me.The email associated with this account is [removed]
You have been billing me every month and I demand a refund for this asap and I demand you stop FRAUDULENTLY and ILLEGALLY billing my credit card.
Can someone email or contact me at my main verified email which is [removed]? I can NOT login to the account that keeps getting billed (account under [removed])and I can NOT stop the billing. It has been going on for many many months and I can NOT login to it to STOP it and there is NO way for me to call you to cancel it.
Please use my main email [removed] because the email associated with the account ([removed]) you keep billing me is NOT a REAL email it was a mistake and now the account is locked because that email does NOT exist. If you look it was a mistake cause it says gmai.com instead of gmail.com. I demand you give me a full refund for all the months I have been illegally billed for a bad/fake account.
Also STOP BILLING me and CLOSE that account at once.
I have also sent tickets and emailed dropbox and still no response.
Sincerely
[personal information removed per the Community's Guidelines]
- Hannah
Dropbox Staff
Hey ceoworldmarketventures, sorry to see you're having this issue.
You mentioned that you sent an email to our team; do you perhaps have the ticket number of this communication?
I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.
- Rich
cathry wrote:
I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi
Thanks for the response and the Dropbox support center information. I notified the bank as well.
thanks
I have an unauthorized charge on my debit card. I've went round and round on this website and it keeps asking me to sign in to my account. I DON'T HAVE AN ACCOUNT!! Then when I do try to follow the prompts to send an email, my only next option is to select a plan!
This is on my bank statement as a RECURRING PAYMENT: "ATM RCR Payment Dropbox 8NN5SBGHPQK3 141-58576933"
THIS IS FRAUD!!
I did finally enter my email address and now I have a welcome email? All I want to do is get a refund for an UNAUTHORIZED CHARGE ON MY DEBIT CARD AND CANCEL SOMETHING THAT WAS NOT SUBSCIBED TO!!
PLEASE HELP!!
- Rich
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
