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Forum Discussion

MeganJohnston 's avatar
MeganJohnston
New member | Level 2
3 months ago

I haven't received a refund for my Essentials plan, but it's been downgraded.

I’m tried to cancel my Essentials subscription before I was charged but too late, and since I heard Dropbox never gives refunds, I’d like my essentials plan back but it won’t let me without purchasing again? Absolutely not.

Very frustrated and would love some help since I can’t contact anyone directly.

cancellations
downgrade
Refunds
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey meganjohnston, thanks for posting here today. 

     

    Can you send me a screenshot of what you see here and here? 

     

    You can attach them both in this thread by clicking on the following button: 

     

     

    We can go from there.

    • MeganJohnston 's avatar
      MeganJohnston
      New member | Level 2
      3 months ago
      Oops! Nevermind, they did refund me even though I didn’t ask initially but excellent. thanks anyways for your help

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