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Forum Discussion

Rodney-R's avatar
Rodney-R
Explorer | Level 3
2 years ago

I incorrectly cancelled my Dropbox Account

I recently changed plans to a free plan and accidentally deleted my subscription. As a result, all my photos and family documents appear to be lost.Is there a way of resurrecting a subscription and r...
cancellations
Create or delete account
Delete
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Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Rodney-R, and welcome to our forum. 

 

In general, cancelling a Dropbox subscription wouldn’t affect the files you have stored on your account. 

 

Do you mean that you deleted your Dropbox account perhaps? If yes, then I’m afraid it’s not possible to restore it or the files saved on it, as they have also been purged from our servers. 

 

I hope this clarifies things.

  • Rodney-R's avatar
    Rodney-R
    Explorer | Level 3
    2 years ago

    Hi Nancy

    Thank you for your response - really appreciated as it is impossible to get help from anyone & the BOT is useless in this area.

    I cancelled on Saturday and spent the next 2 days trying to contact Dropbox. Anyway... I think I actually deleted my account.

    1. 1. I changed from paid subscription to general 156Gb of 2 Tb allowance.
    2. I think I then deleted (?) my login as I had to re-register / subscribe this morning to get on to this forum.

    Thank G-d for Google queries!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Rodney-R, would it be possible that you have two Dropbox accounts? 

       

      If you deleted the account, then I am afraid there's no way to actually get your content back. 

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