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Forum Discussion

miasarda's avatar
miasarda
New member | Level 2
4 months ago

I keep seeing a "Something went wrong" error while upgrading to Plus.

I try to upgrade from Basic to Plus and once logged in, the right payment windows keeps loading and it says ""Something went wrong, refresh the browser or contact support".

 

Anyone had the same issue?

Billing
Dropbox Plus
Error Messages
Payments
Plans
upgrades
  • kli_dbx's avatar
    kli_dbx
    4 months ago

    Hi! Looking into it from the Dropbox side. We have re-instated your mobile subscription. You can manage your subscription from iOS.

  • kli_dbx's avatar
    kli_dbx
    Icon for Dropbox Engineer rankDropbox Engineer
    4 months ago

    Hi! Looking into it from the Dropbox side. We have re-instated your mobile subscription. You can manage your subscription from iOS.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Welcome aboard the forum, miasarda!

     

    Did you try to upgrade multiple times, after refreshing your browser, and the upgrade still failed? 

     

    Have you followed the same steps via a different browser/incognito mode? I’d like to make sure this isn’t a browser-related issue before troubleshooting further.

     

    Also, if you happen to have another payment method available, give that a go too and let me know what happens. 

     

    Keep me posted for more updates.

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