You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

caseychen's avatar
caseychen
New member | Level 2
2 months ago

I need help getting a refund.

I'm just trying to get a refund and I can't find any REAL support. I spoke to a chat bot who disconnected me when I asked about a refund. I don't use dropbox I didn't know I was getting charged until...
Billing
cancellations
Refunds
caseychen's avatar
caseychen
New member | Level 2

I still can't? its telling me to do a refund through apple or google? seems too complicated I got dropbox a long time ago with dropbox? why is google and apple invovled... I created a support ticket #24412835 It says that I'm paying $724 for dropbox and I don't use it! Please I need a refund

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi caseychen, thanks for sharing your ticket number!

 

I was able to locate it on my end, and share any additional comments there. An agent will be with you shortly, hang tight!

  • caseychen's avatar
    caseychen
    New member | Level 2
    2 months ago

    Okay where on email or in dropbox?

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