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Forum Discussion

caseychen's avatar
caseychen
New member | Level 2
2 months ago

I need help getting a refund.

I'm just trying to get a refund and I can't find any REAL support. I spoke to a chat bot who disconnected me when I asked about a refund. I don't use dropbox I didn't know I was getting charged until now. Please can I get a refund. Don't be that company that preys on people who don't use it and snag their year subscription...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi caseychen, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • caseychen's avatar
      caseychen
      New member | Level 2

      I still can't? its telling me to do a refund through apple or google? seems too complicated I got dropbox a long time ago with dropbox? why is google and apple invovled... I created a support ticket #24412835 It says that I'm paying $724 for dropbox and I don't use it! Please I need a refund

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey caseychen, the agent will get back to you on the ticket you sent us.

         

        You can see the ticket updates through your email as well.

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