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Forum Discussion

Jill Wolff's avatar
Jill Wolff
New member | Level 2
3 months ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you tried to restore upgrades on the App Store?

 

Your best, and quickest way for help is via the App Store support centre itself here. 

DCWC20009's avatar
DCWC20009
Explorer | Level 4
2 months ago
I did. .. they aren’t able to help. I was told to contact the developer. 😞
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    DCWC20009 wrote:
    I did. .. they aren’t able to help. I was told to contact the developer. 😞

    Oh bother. Apple are usually really good. 

     

    One thing to try is request a refund if you are within the time limits? 

     

    If over it is www.dropbox.com/support for help. BUT make sure you arent logged in here - so try and use an incognito window. 

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