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arturas1's avatar
arturas1
New member | Level 1
4 days ago

I paid for a subscription, but the new plan isn't reflected on my Dropbox account.

Hello, I have paid for subscription, money was charged from my bank account, but the plan didn't change and I don't see this subscription next to my account, didn't receive any email.  Even c...
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arturas1's avatar
arturas1
New member | Level 1

I don't know how to reply you in private, so i am replying here a screenshot.

I also somehow managed to send an e-mail to someone with proof that money was deducted, but after 12 hours it is not yet solved. This weekend is very important for me, i don't know why it takes so long to solve it.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Thanks for the screenshot arturas1 - much appreciated. 

When you say you sent an email, could you share your ticket ID so that we can look it up in our system? 

Otherwise, we can reach out from our end to investigate further. 

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