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Forum Discussion
I paid for a subscription, but the new plan isn't reflected on my Dropbox account.
Hello,
I have paid for subscription, money was charged from my bank account, but the plan didn't change and I don't see this subscription next to my account, didn't receive any email.
Even c...
I just had the same issue, and the same frustration. How can a company this big not give everyone access to support, even paying members??? Come on. There's no excuse for that.
Walter
Dropbox Staff
Dropbox StaffThanks for the ticket number arturas1 - much appreciated. I've passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime.
Also, hello Luna D - sorry to hear you're also having issues with this. If you haven't reached out to our support team yet, may we send you an email to have a further look internally?
You have an e-mail? Thank goodness. I was not about to post my PayPal details for all the community to see. Yes please.
That one was a good one, made me laugh! :D
This forum is the weirdest support option ever. Still better than to talk to robot.
Have you sent an e-mail? If so, I haven't received it.
