Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

arturas1's avatar
arturas1
New member | Level 1
4 days ago

I paid for a subscription, but the new plan isn't reflected on my Dropbox account.

Hello, I have paid for subscription, money was charged from my bank account, but the plan didn't change and I don't see this subscription next to my account, didn't receive any email.  Even c...
Billing
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the ticket number arturas1 - much appreciated. I've passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

Also, hello Luna D - sorry to hear you're also having issues with this. If you haven't reached out to our support team yet, may we send you an email to have a further look internally? 

Luna D's avatar
Luna D
New member | Level 1
4 days ago

Have you sent an e-mail? If so, I haven't received it.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey Luna D, I just sent you an email, so we'll continue there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!