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Forum Discussion

pietervdhorst's avatar
pietervdhorst
Explorer | Level 3
4 months ago

I upgraded my account (online with iDeal) and the upgrade is not done

I upgraded my Basic account yesterday to Plus (I paid EUR 119,88 online) but the upgrade is not done. I paid with ideal. Does somebody have a mail adress or phone number to contact Dropbox about this...
cancellations
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pietervdhorst's avatar
pietervdhorst
Explorer | Level 3

Yes, please do so. Thank you. The emailadress is the same.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks, Pieter.

 

I just sent you an email, so we'll continue investigating there.

  • pietervdhorst's avatar
    pietervdhorst
    Explorer | Level 3
    4 months ago

    Hi Hannah. I have replied to your email. Can you confirm you have received that mail? Did you already trace my payment? I would like to get the money back as I need it for an alternative solution. Thanks!

    Regards,
    Pieter

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey @pietervdhorst, I checked and it seems that we have received your email.

       

      Hannah will be on it as soon as she possibly can. Thanks!

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