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Forum Discussion
I upgraded to Dropbox Plus via the website, but it's not reflecting on my account.
Hi there,
I recently upgraded to Dropbox Plus via the website and confirmed that the payment went through on my credit card, but somehow the account says that I only have space equivalent to Dropbox Basic. Depending on where I navigate on the menus, it sometimes shows up as Basic and sometimes as Plus, but ultimately I don't have access to the space that Plus has.
I tried a solution on other threads such as clicking "restoring purchases" on my mobile, but I got the error that the operation couldn't be completed - NSURL errordomain error 409. I also tried logging out or accessing on mobile or website, but can't get this solved.
Thanks in advance for any ideas!
Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately.
- Nancy
Dropbox Staff
Thanks for posting this on our forum, @lightning33!
You mention that you tried to restore purchases on your mobile device; so, is it safe to assume you purchased the Plus subscription via your iTunes account and not via our website? I'm asking because this step is generally used by iOS users who bought their plan via iTunes and it's not showing on Dropbox.
If you bought your plan via our website though, you can double check your bank statement and see if there's a 12-digit transaction ID, which you can then use on this page and see if it's linked to the same account as the one you see here.
Let me know what you find and we can take it from there.
Hi Nancy,
I'm facing this problem too. i.e. I had purchased via the website and indeed there was a 12 digit transaction ID. However when inputed at the link provided it says can't locate transaction ID, please submit a billing help request.
Can you please raise a support ticket for me too?- Hi Nancy,
Thanks for the quick reply! I had purchased via the website and indeed there was a 12 digit transaction ID. However when inputted at the link provided it says cant locate transaction ID, please submit a billing help request.- Nancy
No worries, thanks for giving that a go. Can we log a ticket for you then and check this internally? We can contact you at this email address.
