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Nino_Sea's avatar
Nino_Sea
New member | Level 1
2 days ago

I'm on Basic, even though I paid, and I see this error "user associated with invoice is disabled".

Hi, I pre-paid for a year of Dropbox Plus using an email but when I login, it's saying I'm on basic and when I check the credit card transaction, it states "user associated with invoice is disabled; ...
Dropbox Basic
Error Messages
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hey Nino_Sea! Thanks for posting about this here. 

Can you send me a screenshot of the "user associated with invoice is disabled” message you see (while masking any billing/personal info that may be showing)?

Have you already tried our lookup tool here? If you provide the transaction ID from your payment, does it give the same email address as the one you see on this page or a different one?

If you see another email address, I’d like you to open a different browser on your computer and sign in with that email address instead. 

Let me know what you find.

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