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Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
Hi Jay,

Thank you so much!

I received Ticket #16006833.

Please let me know as soon as possible.

Thank you again!
Lori

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.
  • brookklynn's avatar
    brookklynn
    Helpful | Level 6
    3 years ago
    Jay,

    Thank you very, very much!

  • bva974's avatar
    bva974
    Helpful | Level 5
    2 years ago

    Hi,

     

    Same problem here. Can you help ?

     

    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey bva974, sorry to see you're having this issue.

       

      How did you initially upgrade your account? 

       

      Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

      • bva974's avatar
        bva974
        Helpful | Level 5
        2 years ago

        Hi,

        I canceled my plan through the Apple Store and got another one through the Dropbox site.

        Problem solved.

        Thanks.

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