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Forum Discussion

montao's avatar
montao
New member | Level 2
4 years ago

Misuse or mistake using my email address

I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email ...
Account Settings
Create or delete account
Dropbox Plus
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey MarcinM, sorry to hear about this.

 

Can you take a look at your account's Security page to see if there's any unidentified device or web session listed there?

 

Also, have you changed your account's password since you received that email?

 

lab1's avatar
lab1
Explorer | Level 4
3 years ago
I’m not sure about the other user but I didn’t see any devices or seasons that were unknown. Is there no one on the security team concerned about this? I think I’m still within my 180 days. Can you have them pls check again? Thx.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lab1!

     

    What is the type of account you have on your end? For Basic, and Plus accounts it's usually 30 days. 

     

    As for the missing files, if they were within your available restoration time, you should be able to retrieve them on your end too. 

    • lab1's avatar
      lab1
      Explorer | Level 4
      3 years ago

      It was a pro account. 

       

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