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brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi brendalegria , let's see what we can find on this together!

When you visit your plan page right here, what is the subscription you see? 

Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website? 

Let me know what you find

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