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Forum Discussion

brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Lily6's avatar
Lily6
Explorer | Level 3
2 years ago
Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Lily6, welcome to our Community! 

     

    Is it possible that you're paying for a different Dropbox account than the one you mainly use?

     

    Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

     

    Keep me posted!

    • Lily6's avatar
      Lily6
      Explorer | Level 3
      2 years ago
      I did make a new account about a few days before and it charges my credit card directly
      • Lily6's avatar
        Lily6
        Explorer | Level 3
        2 years ago
        I just deleted and redownloaded all and logged into the account I want to use. I tried to purchase it again, everything went through then few moments later this pops up “upgrade failed. An unknown error occurred. Please contact Dropbox support” I do this on my mobile phone

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