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brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
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Chiara16's avatar
Chiara16
New member | Level 2

Salve, ho un problema con l'upgrade del mio account. Ho un piano basic, quindi gratuito, e avendo finito lo spazio di archiviazione volevo acquistare dropbox plus. Ho trovato la prova gratuita di 30 giorni e dopo averla selezionata e inserito i dati di fatturazione, non ci sono stati cambiamenti sul mio account, lo spazio di archiviazione è rimasto uguale e non riesco a risolvere il mio problema. Qualcuno mi sa dire come posso fare? Grazie

 

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Hi, I have a problem with upgrading my account. I have a basic plan, therefore free, and having run out of storage space, I wanted to buy dropbox plus. I found the 30 day free trial and after selecting it and entering my billing information, there was no change to my account, my storage remained the same and I can't resolve my issue. Can anyone tell me how can I do it? Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Ciao Chiara16, buon venerdì!

 

Quando hai iniziato la prova, hai utilizzato l'app Dropbox sul tuo telefono per crearla o direttamente attraverso il nostro sito web?

 

Se hai usato il tuo cellulare, quale sistema operativo usi: iOS o Android?

 

Tienimi aggiornato!

 

PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.

 

--

 

Hi Chiara16, happy Friday! 

 

When you started the trial, did you use the Dropbox app on your phone to create it or directly through our website?

 

If you used your mobile, what OS do you use: iOS, or Android? 

 

Keep me posted! 

 

PS: I've included an automated translation of my message, apologies for any mistakes you may find.

  • Chiara16's avatar
    Chiara16
    New member | Level 2
    2 years ago

    Buongiorno Megan e buon venerdì anche a te!
    Ho effettuato il tutto da chrome su pc, ma il computer che sto utilizzando ha sistema iOS.

     

    Spero tu possa aiutarmi con questo dilemma!

     

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    Good morning Megan and happy Friday to you too!
    I did everything from chrome on a pc, but the computer I'm using has an iOS system.

     

    I hope you can help me with this dilemma!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Chiara16, when you visit your plan page right here, what is the subscription you see? 

       

      Is it possible that you have another Dropbox account, and that you accidentally upgraded that?

      • Chiara16's avatar
        Chiara16
        New member | Level 2
        2 years ago

        Ciao Megan,

        l'unico che vedo è quello base, ovvero gratuito con l'account sul quale voglio fare l'upgrade, ma non capisco perchè non sia andato a buon fine..

         

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        Hi Megan,

        the only one I see is the basic one, i.e. free with the account on which I want to upgrade, but I don't understand why it was not successful..

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