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brendalegria 's avatar
brendalegria
New member | Level 2
4 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Chiara16, when you visit your plan page right here, what is the subscription you see? 

 

Is it possible that you have another Dropbox account, and that you accidentally upgraded that?

Chiara16's avatar
Chiara16
New member | Level 2
3 years ago

Ciao Megan,

l'unico che vedo è quello base, ovvero gratuito con l'account sul quale voglio fare l'upgrade, ma non capisco perchè non sia andato a buon fine..

 

------------------

Hi Megan,

the only one I see is the basic one, i.e. free with the account on which I want to upgrade, but I don't understand why it was not successful..

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