Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

brendalegria 's avatar
brendalegria
New member | Level 2
4 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Chiara16, when you visit your plan page right here, what is the subscription you see? 

 

Is it possible that you have another Dropbox account, and that you accidentally upgraded that?

Chiara16's avatar
Chiara16
New member | Level 2
3 years ago

Ho ricontrollato tutto e ogni step era corretto ed è andato a buon fine, non capisco perchè la prova gratuita sembri non essere stata attivata.

 

-------------

I double checked everything and every step was correct and went through, I don't understand why the free trial doesn't seem to have been activated.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Meltaylor, I checked our system and I can see that we opened a ticket for you indeed, but it closed due to inactivity. 

     

    Can you please open the email address that’s linked to your Community profile here, and check both your inbox and spam folder and let me know if you’re still unable to see this ticket?

     

    Chiara16, hai ricevuto qualche tipo di conferma dopo aver selezionato questa prova dal tuo computer? Hai scelto di eseguire l'upgrade direttamente tramite www.dropbox.com?

     

    Se provi ad aggiornare nuovamente il tuo account e selezioni la stessa versione di prova, ricevi errori?

    ---------------------

    Chiara16, did you receive any type of confirmation after selecting this trial from your computer? Did you choose to upgrade directly via www.dropbox.com? 

     

    If you try to upgrade your account once again and select the same trial, do you receive any errors?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!