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brendalegria 's avatar
brendalegria
New member | Level 2
4 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
sisizz 's avatar
sisizz
Explorer | Level 4
3 years ago
Hello, I’ve got the same
Probleme as anyone else here who wrote in this thread… A few months ago I wanted to upgrade my account (30 days for free included) and thought that I received the 2 TB of space. I even got monthly mails telling me that I was charged money. Now I got the notification that my Dropbox is full (2GB???) and I literally can’t start a new subscription/cancel my old one. I checked my account and it said that I have the basic dropbox option. I also don’t have another account. Pls help, I’m literally so stressed out 😕
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi sisizz , I’m sorry to hear you’re having the same issue. 

 

If you upgraded your Dropbox account via iOS, can you please try to restore your purchases and let me know if that fixes the issue?

 

Let me know, and we’ll take it from there.

  • sisizz 's avatar
    sisizz
    Explorer | Level 4
    3 years ago
    Hello Nancy,

    I’ve tried to restore my purchases but I get this notification: „Unable to restore purchases. The operation couldn’t be completed. (NSURLErrorDomain error 409)“ 😕

    on the App Store it also tells me that I am subscribed to Dropbox plus which apparently isn’t true…
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi @sisizz, can I send you an email in order for us to have a closer look into this? 

      • sisizz 's avatar
        sisizz
        Explorer | Level 4
        3 years ago
        Yes, that would be very nice! 🙂

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