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Forum Discussion
My payment has gone through, but I still don't see my paid subscription.
I've just selected to upgrade to a paid account.
At checkout my payment was refused as I didn't have enough funds.
After I corrected this and redid the payment the Checkout still says :
"The payment has been refused. Contact your bank to enable the card for online use and/or enter the correct card details again."
So I called the bank and they said the payment HAS gone through.
So I've paid, without getting any upgrade — I have the transaction code...
The problem is that I don't get access to support because I'm on the free plan (even though I've paid for the upgrade)
Does anyone know how to contact support in this circumstance. The chatbot only said they'll get someone to contact me in 3 days. And I'd like to sort this now as I have a large file to transfer today...
any suggestions??
- Nancy
Dropbox Staff
Thanks for your post, Jacqui Chan!
Can you double check your transaction ID on this page and let me know if the email address you see is the same as this one?
Other than that, you didn’t receive any confirmation email by Dropbox, correct?
Let me know and we’ll go from there.
Hi Nancy, I've been contacted by Sean at Dropbox Support, so hopefully he will sort it out.
Thanks Nancy,
Yes I'd already checked the transaction ID on that page, and it confirms it's gone through, connected to my correct email address.
