You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joaniemn's avatar
Joaniemn
Helpful | Level 5
29 days ago

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
FAQ
Refunds
  • Joaniemn's avatar
    Joaniemn
    29 days ago

    Thanks - I just verified my email address

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Do you see 'Other' when clicking this option?

 

Joaniemn's avatar
Joaniemn
Helpful | Level 5
29 days ago

No - I am in the Dropbox website, not logged into my account. To get any customer service, I need to be logged in. I don't see the "I want to look up info..."

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    29 days ago

    I really need to get this resolved. Any help you can give me is much appreciated. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Hey there Joaniemn!

       

      No worries, I went ahead and opened a ticket on my end for you. 

       

      I'll see you there. Thanks!

      • Joaniemn's avatar
        Joaniemn
        Helpful | Level 5
        29 days ago

        Thanks - I just verified my email address

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!