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Forum Discussion
Request for Refund on Automatic Dropbox Subscription Renewal
Hi Dropbox Community,
I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need the upgraded storage. The subscription was primarily used for a project that has now been completed.
I’ve already contacted Dropbox support regarding this issue and requested a refund, but I wanted to see if anyone here has gone through a similar situation and how the process worked for you.
Additionally, I’d like to confirm if, after unsubscribing from the upgraded plan, others with whom I’ve shared folders will still have access to the files I uploaded, or if there are any limitations I should be aware of regarding shared access.
Thanks in advance for any help or insights!
- Hannah
Dropbox Staff
Hey iamkialyn, thanks for joining the Dropbox Community and happy Monday!
In most cases, payments for Dropbox subscriptions are not refundable, unless required by law, however each case is carefully investigated.
Can you please give us the ticket number for your communication with our support team, so we can take a look as well?
Regarding sharing, no shared folder members will lose access to the files, even if your account gets downgraded.
If your account goes over its quota after the downgrade, the account will simply stop syncing new files.
If you have any other questions, let me know.
Hi Hannah,
Thank you for your response. I don't have the ticket number but I only received the auto response when I contact the support. (see below)
Hello Kialyn [removed],
Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.
To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support for more info.
Dropbox Help Center
Dropbox CommunityThank you for using Dropbox.
The Dropbox Support Team
