Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
5 days ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password.

i filled out Dropbox’s form in November and mailed it in.I am still getting charged.

 Disputed the charge to my card last month but have been charged again this month.

what should I do? I tried the chat to no avail.

thanks for any help tou can give me

paul

 

 

Account Access
Billing
cancellations
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 days ago

    What ticket numbers did you get when you filled in the forms?

    • Epicure1959's avatar
      Epicure1959
      New member | Level 1
      4 days ago

      Here is a link to the form I used

      https://aem.dropbox.com/cms/content/dam/dropbox/www/en-us/help/Dropbox%20template%20letter.pdf

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Hey Epicure1959, hope you’re well. 

        When upgrading your Dropbox account, did you use www.dropbox.com or the iTunes/Google Play app on your phone?

        We can take it from there.

  • Epicure1959's avatar
    Epicure1959
    New member | Level 1
    4 days ago

    The form was sent snail mail and never received a ticket number

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