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Forum Discussion
Upgrade account, paid but not upgraded
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. I also haven't received a confirmation e-mail. What to do?
Meanwhile, I also created a ticket. I must say, the response time was impressive. Within 10 minutes someone replied to the ticket.
In the end I made three purchases:
- I made two purchases which didn't upgrade my account. The customer support could see both purchases in the system. They also saw the transactions were denied, so they will be refunded automatically. I guess the iDeal payment option doesn't work well.
- The third purchase was made with a credit card without any problems.
Maybe this answer will help someone else 🙂
Meanwhile, I also created a ticket. I must say, the response time was impressive. Within 10 minutes someone replied to the ticket.
In the end I made three purchases:
- I made two purchases which didn't upgrade my account. The customer support could see both purchases in the system. They also saw the transactions were denied, so they will be refunded automatically. I guess the iDeal payment option doesn't work well.
- The third purchase was made with a credit card without any problems.
Maybe this answer will help someone else 🙂
Oh really? I paid with iDeal and saw the debit transaction. Were did you asked, because I cant find where you can contact Dropbox directly. Thanks!
