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Forum Discussion
Upgrade account, paid but not upgraded
I upgraded my account to a Plus account. I used the Dropbox website and paid directly for a full year, but my account hasn't been upgraded. I also haven't received a confirmation e-mail. What to do?
Meanwhile, I also created a ticket. I must say, the response time was impressive. Within 10 minutes someone replied to the ticket.
In the end I made three purchases:
- I made two purchases which didn't upgrade my account. The customer support could see both purchases in the system. They also saw the transactions were denied, so they will be refunded automatically. I guess the iDeal payment option doesn't work well.
- The third purchase was made with a credit card without any problems.
Maybe this answer will help someone else 🙂
Megan
Dropbox Staff
Dropbox StaffHi swbr, thanks for posting here today!
Could you walk me through the precise steps you follow, when trying to upgrade? Are you using our website, when trying to do so?
Let me know more!
Hello! Thanks for the quick response! It looks like money was refunded last night, I'm glad. I think I'll cancel the mandate and stick to the credit card for upgrades for now.
Regarding the steps-
I received an email about my account having been downgraded to basic because of a failed payment. I clicked on the upgrade CTA from that email and was taken directly to the upgrade options page -> then the payment page. I could see my default profile picture on the top right, so assumed I must've been logged in on the browser.
Went ahead and set up a mandate using UPI for a monthly subscription. Approved the mandate, first payment went through, all went well. Except I guess the subscription was not actually associated with my email somehow. So no upgrade visible.
As I've mentioned above though, I got a refund of the amount already, thank you for that.
Note: my credit card subscription began failing every few months after the central bank here (India) introduced a bunch of merchant rules regarding recurring payments. So if the UPI payment method works properly eventually, I'd like to use that for the subscription.
Regarding the steps-
I received an email about my account having been downgraded to basic because of a failed payment. I clicked on the upgrade CTA from that email and was taken directly to the upgrade options page -> then the payment page. I could see my default profile picture on the top right, so assumed I must've been logged in on the browser.
Went ahead and set up a mandate using UPI for a monthly subscription. Approved the mandate, first payment went through, all went well. Except I guess the subscription was not actually associated with my email somehow. So no upgrade visible.
As I've mentioned above though, I got a refund of the amount already, thank you for that.
Note: my credit card subscription began failing every few months after the central bank here (India) introduced a bunch of merchant rules regarding recurring payments. So if the UPI payment method works properly eventually, I'd like to use that for the subscription.
