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kdaniels's avatar
kdaniels
New member | Level 2
5 years ago

Where are the Dropbox servers where our data is stored?

We are have a compliance matter and our client urgently needs know if the data in our Dropbox account is stored in the USA, Germany, Vietnam, Australia, Japan? Once a file has been deleted, can we co...
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  • Walter's avatar
    Walter
    5 years ago

    Hi kdaniels; welcome to our Community!

     

    Quoting from the relevant Help Center article, our storage servers are located in data centers across the United States. Additionally, storage servers are available in Germany, Australia, and Japan for some Dropbox Business users.

     

    You can contact our sales teams for more information.

     

    When it comes to deleted files, we use a secure deletion process to delete data from our servers. Additionally, when a Dropbox storage disk has reached the end of its useful life or is damaged, we follow a decommissioning process that is designed to physically destroy the disk to the point data cannot be recovered. Our third-party service providers also follow secure protection processes for media they control.

     

    I hope this helps clarify matters to you and I'm always a post away for any follow up questions you may have. 
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi kdaniels; welcome to our Community!

 

Quoting from the relevant Help Center article, our storage servers are located in data centers across the United States. Additionally, storage servers are available in Germany, Australia, and Japan for some Dropbox Business users.

 

You can contact our sales teams for more information.

 

When it comes to deleted files, we use a secure deletion process to delete data from our servers. Additionally, when a Dropbox storage disk has reached the end of its useful life or is damaged, we follow a decommissioning process that is designed to physically destroy the disk to the point data cannot be recovered. Our third-party service providers also follow secure protection processes for media they control.

 

I hope this helps clarify matters to you and I'm always a post away for any follow up questions you may have. 
  • Egel's avatar
    Egel
    New member | Level 2
    5 years ago

    Hello Walter,

     

    The Help article states "Additionally, storage servers are available in Germany, Australia, and Japan for some Dropbox Business users."

    One of our clients is asking us how to deal with the invalidating of the EU US Privacy Shield Framework on July 16, 2020 by the Court of Justice of the European Union. 

    Is it possible for a Dropbox Business admin to force and validate the location of the data stored on Dropbox?

    Thank you in advance,

    Edwin

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